Card Error/issues

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• Gender mismatch error during sign up on the Mkobo App

  * Check that the gender on your BVN matches gender on NIN and what you entered on the signup form. * If there's a gender mismatch (for instance, if your BVN records your gender as male but the app and NIN, it is captured as female), please visit the ...

• Date of Birth Mismatch error during sign up on Mkobo App

  Ensure that the date of birth on your BVN matches the date of birth on your NIN and the date of birth used during the onboarding/sign-up stage. * Check the arrangement of the DOB aligns with this format DD/MM/YYYY * If the date of birth does not ...

• What if I am unable to onboard successfully?

  Common reasons include insufficient storage. Clear your cache or uninstall and reinstall the Mkobo app to resolve performance issues.

• What do I need to do to upgrade my account?

  You need a valid ID(NIN, Voter card, Nigerian Passport, Driver's license), utility bill and passport photograph